Refund policy

> cat return_policy.txt
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H4CK3R - RETURN & REFUND PROTOCOL
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Last Updated: 23-07-2026

> ACCESS_GRANTED // TERMINAL OUTPUT
Welcome, user. Please read the following directives carefully before initiating any return or refund sequence. By placing an order with H4CK3R, you agree to the terms outlined below.

1. ELIGIBILITY CHECK (CONDITIONS FOR RETURN)
You may request a return or exchange only under these circumstances:

- DEFECTIVE/DAMAGED ITEM: If the received product has a manufacturing defect, print error, or is damaged in transit, you must report it within 48 hours of delivery.
- SIZE EXCHANGE: If the ordered size does not fit, we offer a one-time size exchange (subject to stock availability). The item must be unworn, unwashed, and with all original tags attached.
- WRONG ITEM: If you received a completely different product than what was ordered.

Note: Since each H4CK3R product is made-to-order via Print-on-Demand, we do not accept returns for "change of mind", color shade variations (due to screen differences), or minor print alignment deviations.

2. INITIATING A RETURN REQUEST (HOW TO PROCEED)
To file a return or exchange, send an email to our command center:

📧 support@induscricketshorts@gmail.com
(Replace with your actual email or contact page link)

Include:
- Order ID (#H4CK3RXXXXX)
- Clear unboxing video or photographs showing the issue
- Brief description of the problem

Our team will review your request within 24-48 hours. If approved, you will receive a "RETURN AUTHORIZATION" code and the address to ship the item back.

3. REFUND PROCESSING (FINANCIAL SETTLEMENT)
Once we receive the returned item and verify the defect, we will initiate a refund within 5-7 business days. Refunds will be processed to the original payment method (credit card, UPI, net banking, etc.).

For COD orders, refunds will be made via bank transfer; you must provide your bank account details after approval.

Shipping charges are non-refundable (unless the return is due to our error).

4. EXCHANGE TIMELINE
If you qualify for a size exchange, we will ship the replacement product within 5-7 business days after receiving and inspecting the original item. You are responsible for the return shipping cost for size exchanges (subsidized by H4CK3R in some cases, check with support).

5. CANCELLATION POLICY
You may cancel an order within 2 hours of placing it. After that, production begins, and cancellation will not be possible. Email us immediately at support@h4ck3r.store with the subject "CANCEL [Order ID]".

6. NON-RETURNABLE ITEMS
- Any item that has been worn, washed, or altered.
- Products without original tags or packaging.
- Items returned after 7 days from the delivery date.

7. CONTACT
For any disputes or urgent queries, ping us at support@h4ck3r.store. We'll respond faster than a brute-force attack.

> ROOT COMMAND: ALL POLICIES ARE GOVERNED BY THE LAWS OF INDIA. ANY DISPUTES ARISING SHALL BE SUBJECT TO THE JURISDICTION OF COURTS IN [Your City].

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> POLICY VERSION 1.0 // STAY HACKTIVE
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